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| Technical issues |
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| Do I need to be connected to the Internet to use PASS PRO™? |
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| Yes. The PASS PRO system is only available
online. Tracking your performance over time is an important feature of this
product. This requires communication between the product and our web servers.
You will be able to compare your performance with the other relevant PASS
PRO users, which gives a good indication of how well you are doing
in relation to the other candidates taking the exam this year. |
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| Can I use PASS PRO™ from multiple locations? |
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| Yes, you can log into PASS PRO anytime,
anywhere, from your computer at home, office, cybercafe, etc.
PASS PRO works as a web service (in much the same way as Hotmail, MSN
or AOL). It stores your performance data on centralized database servers,
so that your records will always be synchronized regardless of where
you login. |
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| What software do I need in order to run PASS PRO on my computer? |
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PASS PRO only requires you
to have a browser (preferably Internet Explorer 4.01 or better) with
a Flash player 4 or better installed on it. A test for the plug-in is
automatically run on the PASS PRO login/registration page, and it should
read as follows "Flash Player test successful". The latest
version of this plug-in is available free of charge from Macromedia.com.
It will take you no more than 30 seconds to install.
Adobe Acrobat Reader is another plug-in that is required to access certain
features in PASS PRO like CFA® Demystified™ and CFA® Condensed.
This plug-in from Adobe is also free and quick to download
if your browser doesn't already have it. |
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| What is Flash Player? / How do I download and install the Flash Player? |
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Flash Player an industry standard program that works with your browser
to enable you to see animations and interactive course content. It can
be downloaded within a few seconds.
Flash Player is distributed free of charge by Macromedia, the software
company who created it. To download the Player go to www.macromedia.com/downloads
and follow the instructions to download and install Flash Player.
If ActiveX controls and plug-ins are disabled on your web browser you
may not be able to download and install the Player. To check that ActiveX
controls and plug-ins are not disabled, and take action to enable them,
use the following process:
Internet Explorer:
1. Go to Tools Internet Options in the main toolbar (ALT T > O).
2. Select the Security tab in the pop-up window and press the Custom
Level button.
3. At the top of the Security Setting window are a number of items relating
to ActiveX controls. Check that the following items are enabled:
Download signed ActiveX controls
Run ActiveX controls and plug-ins
Script ActiveX controls marked safe for scripting
If you are within a corporate network, the firewall may prevent you
downloading the Flash Player. If this is the case please contact the
PASS PRO support team or your firm's IT support desk and request assistance.
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| How do I know if I have the correct version of Flash Player installed? |
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A test for the plug-in is automatically
run on the PASS PRO login/registration page, and it should read as follows
"Flash Player test successful" (the test is positioned at the
top of the yellow registration form). If the test shows any other result
(like: "You do not have a recent Flash Player") it is recommended
that you follow the steps required to update your Flash
Player (which is a quick and simple process) |
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| Can browser settings disable Flash content from playing correctly? |
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| Yes. If ActiveX controls and plug-ins are disabled
on your web browser PASS PRO for CFA will not function correctly.
To check that ActiveX controls and plug-ins are not disabled, and take action
to enable them, use the following process:
Internet Explorer:
1. Go to Tools Internet Options in the main toolbar (ALT T > O).
2. Select the Security tab in the pop-up window and press the Custom Level
button.
3. At the top of the Security Setting window are a number of items relating
to ActiveX controls. Check that the following items are enabled:
Download signed ActiveX controls
Run ActiveX controls and plug-ins
Script ActiveX controls marked safe for scripting
Netscape:
1. Go to Edit > Preferences in the main toolbar.
2. Select Advanced > Cache in the pop-up window.
3. Press the Clear memory cache and Clear disk cache buttons.
4. Press OK to confirm. |
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| What is Acrobat PDF? / How do I download and install the Acrobat Reader? |
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Adobe Acrobat Reader is free software that lets you view and print
Adobe Portable Document Format (PDF) files. Some of the printable material
in PASS PRO has been created in Acrobat PDF.
Acrobat Reader is distributed free of charge by Adobe, the software
company who created it. To download the Reader go to www.adobe.com/products/acrobat/readstep2.html
and follow the instructions to download and install Acrobat Reader.
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| Why doesn't anything happen when I click an exam button on the PASS PRO homepage? |
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When you click the exam button
on PASS PRO homepage, you should see a login page pop up that takes you
to the program for the chosen exam. If you do not see this popup try
the following solutions.
1) Switch JavaScript on. To do this click on Tools in the top menu
bar of your browser > then click Internet options > then click
the tab called Security > then click the button that says Custom
level. Scroll down the page to where it says Scripting. There make sure
that next three options (Active Scripting, Allow paste operations via
script, and Scripting of Java applets are enabled.
2) If step 1 does not work it is because you have disabled a program
to block popup adverts that is also blocking the PASS PRO login page
from opening. You nay need to uninstall this program or replace it with
one that allows the login window to open.
3) Install the Flash Player again.
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| Will I lose my data if my computer crashes or I close my window without going via the exit button? |
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No. PASS PRO saves all your
data locally as well as on centralized database servers. So you can carry
on as normal when you log in again. |
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| After completing my purchase, when can I start using PASS PRO™? |
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Immediately. As soon as your credit card has been accepted, you can
access PASS PRO by clicking the login button at the top of the left-hand
navigation bar on this website. Your username and password will have
been emailed to the email address you entered on the purchase page. |
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